Return Policy:

Non commissioned currently available jewelry that is not created as a special or custom order may be returned for REFUND,CREDIT or EXCHANGE within 7 days of date received as long as the item is inits original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred.  Call  before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error.  Original shipping charges and credit card fees (if any) are not refundable.

Custom order or commissioned jewelry. Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable. Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.

Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.

For your security, if you wish to return a non commissioned/non custom order, please return item(s) with an insured courier (USPS Insured, UPS) and retain your shipping receipt. Design by Janja  is not responsible for item(s) lost or damaged in transit.

Please also see our delivery times.